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Returns policy

At Lunekids, you buy safely. We accept returns without giving any reason within 14 days of receiving the package. In order to withdraw from the purchase and sale contract, you should print and fill out the return form, and attach it to the returned product and send it to the following address:

Marjolaine, ul. Stargardzka 7-9, 54-156 Wrocław

Download the return form

Detailed information on returns can be found below.

Before starting to assemble the products, verify the condition of the components. If any element of the product is damaged, please refrain from installing the product and file a complaint. Installation of the product on the basis of the damaged elements means the Buyer’s acceptance of their condition, which means that a complaint about damaged elements may not be recognized by the Seller or the Guarantor.

In the case of assembling / assembling the product intended for self-assembly, its disassembly and restoration to its original condition may reduce the value of the product due to the fault of the Buyer.

We design and manufacture all our products in accordance with the highest hygienic standards. They have all the necessary approvals, are safe and ecological. When you receive the package, it is properly sealed, which guarantees that the item inside has never been used before.

We would also like to remind you that in accordance with the applicable law (Article 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2017, No. 683), point 14), the right to withdraw from a distance contract is not is entitled to, inter alia, in the case where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.

Due to the fact that all our products, when used in accordance with their intended use, may have direct contact with, among others, the epidermis, hair and saliva, we accept returns only in factory sealed packaging.

The shipping costs of the returned goods are covered by the Buyer.

“Free Shipping” is the marketing name of the amount discount given to the promotional merchandise in the amount of shipping cost by DPD.

The current DPD price list can be found at:

https://www.dpd.com/pl/pl/cennik-przesylek-miedzynarodowych//